Customer Service Coordinator

Language Requirements:

* English: Minimum B1 level (intermediate)
* French & Arabic: Fluent (required)

Educational Background:

* Degree in Logistics or a related field preferred

Professional Experience:

* Minimum 1 year of experience in logistics or a related sector

Key Responsibilities:

* Process Change of Destination (COD) requests
* Manage manifest amendments in coordination with customs, customers, and agents
* Monitor long-standing container cases and provide monthly updates
* Address and resolve disputes in a timely manner
* Handle customer requests efficiently via Salesforce
* Respond promptly to customer calls
* Adhere to standard operating procedures and implement new requirements as communicated by management