Commercial Director

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.

About The Role

The Commercial Director (CD) is a part of the Hotel/Resort Leadership team that is collectively responsible for making key strategic and operational decisions for the Hotel or Resort.

The CD oversees all commercial activities with the support of teams including: sales, revenue management and public relations. Oversight of catering and reservations is also recommended and there may be exceptions, which are site specific. Leadership role focuses on all sales, marketing and product development activities to ensure strategies yield maximum revenue for rooms, F&B, Spa and other revenue streams and support brand clarity (DNA) throughout the hotel.

The CD needs to be strategic, proactive and have a proven track record in both sales and marketing. The individual requires strong revenue and budget management skills, a creative flair for marketing, good communication and interpersonal skills and demonstrate effective leadership.

What You Will Do

* Build, lead, coach, train and develop a strong team with the assistance of the Director of Sales and Director of Catering / Events / Conference Services, incorporating existing talent and recruiting new team members where necessary.
* Build trust and confidence with stakeholders: Ownership, Home Office (Area or Regional DOHM, Marketing Leadership Team, RVP), PC and hotel team.
* In conjunction with the General Manager provide direction on pricing, Revenue Management (RM), MarCom, Rooms and Catering sales strategy and tactics.
* Understand the different needs of market segments and implement strategies/programs as appropriate to maximize revenue generation and profitability.
* Develop and implement the Annual Marketing Plan and budget process.
* Develop Public Relations Strategy and oversee updates and execution in conjunction with PRD; agency or corporate PR support.
* Establish goals and monitor performance to meet property revenue objectives.
* Develop and maintain a succession plan for management positions in Sales, Catering, Public Relations and Revenue Management.

What You Bring

* Bachelor’s degree in business, Marketing, or Hospitality Management.
* Minimum of five years’ experience in a senior commercial leadership role within luxury hospitality.
* Strong financial and analytical acumen
* Effective leadership capabilities. Team player: ability to forge solid working relationships with peers, agencies and property-based personnel.
* Ability to think critically and evaluate best possible solutions, resources and procedures to implement priorities.
* Flexibility to travel and represent the hotel as required.

What We Offer

* Competitive salary and a comprehensive benefits package.
* Opportunities for professional growth and development, with access to world-class training programs.
* Complimentary stays at Four Seasons Hotels and Resorts worldwide.
* Complimentary dry cleaning for business attire.
* Complimentary employee meals.