Clinical Liaison-Morocco

Department: Clinical

Location: EMEA-Morocco

Description

This position is mainly responsible for clinical communication and support to external and internal customers. The process includes interaction and communication with private-practicing orthodontists and general dentists in Switzerland and Morocco market, and focus will be on clinical support as well as troubleshooting clinical issues for customers.

In addition, other duties will include support with graphics and presentation materials for sales and clinical education materials as well as day to day needs of university and research programs. The role also requires being comfortable when speaking in public, during internal or external training events.

Key Responsibilities

* Work cross-functionally to execute and coordinate programs of existing customers
* Structure and manage the execution of project/clinical program tasks with general supervision and little guidance and recommends new approaches
* Support University and DSO training
* Contribute independently. May contribute through others on key projects
* Liaise with TREAT ops in day-to-day questions / issues and coordinates with other team members
* Support and/or organize onboarding of new Clinical Liaisons
* Handle difficult doctor's complaints, closing the loop and sharing the outcome with relevant teams.

Skills, Knowledge & Expertise

* Bachelor’s degree in Dentistry or a Master’s degree related to Orthodontics.
* Language skills: Very fluent in spoken English and French (spoken, written, reading).
* Strong interpersonal, listening and persuasive communication skills.
* Dynamic, optimistic, accurate, results oriented, hard-working, creative.
* Ability to work without constant supervision.
* Dependable and attention to detail.
* A strong, customer focused attitude.
* Willingness to learn.
* Able to flourish in young international company experiencing significant growth (i.e. roll up sleeves approach and able to deal with ambiguity)
* Typically has 3-5 years of directly related experience.

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Equal Opportunity Statement

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.