Career Development Coach

Our client is a leading provider of professional development and career advancement training programs. They specialize in helping individuals improve their skills in various areas, such as project management, Office 365 proficiency, and other essential career concepts. With a focus on delivering high-quality coaching and personalized guidance, they help clients navigate their career goals, build valuable skills, and stay motivated throughout their learning journey.

Location:

Fully-Remote (Work from Home), 9 AM - 5 PM EST

Role Overview

As a Career Development Coach, you will be responsible for engaging with clients daily, providing coaching, and ensuring they are motivated and on track to achieve their professional development goals. You will work closely with clients to understand their unique needs and create tailored study plans that align with their career aspirations. This client-facing role requires strong communication and interpersonal skills, as well as the ability to speak to a variety of career-related topics, such as Office 365, project management, and broader career concepts. You will also use various tools like RingCentral, Trello, and Zoom to communicate with clients and manage their progress.

Key Responsibilities

Client Meetings & Coaching

* Meet with clients daily, providing personalized coaching and support to ensure they are progressing in their learning journey.
* Set up study plans tailored to each client’s needs, goals, and timelines.
* Keep clients encouraged, motivated, and on track with their learning objectives.
* Recognize and address clients' needs, adjusting coaching strategies as necessary to help them succeed.

Career Development Support

* Provide guidance on career concepts such as Office 365 skills, project management skills, and other valuable professional development topics.
* Engage in value-based conversations, focusing on helping clients realize their career goals and improve their skills.
* Share insights, advice, and encouragement to ensure clients stay on track with their career advancement plans.

Stakeholder Engagement & Communication

* Maintain strong relationships with clients, understanding their evolving needs and ensuring consistent communication.
* Use RingCentral for dialer communications, follow-ups, and keeping track of client progress.
* Regularly update and engage stakeholders to keep them informed on client progress and achievements.

Technical Proficiency & Tool Usage

* Demonstrate strong technical skills with tools like Office 365, Trello, Zoom, and the company’s proprietary learning platform.
* Ensure clients are comfortable and proficient with using the tools necessary for their training and career development.
* Ensure efficient management of client data and communication via the learning platform.

Mentorship & Potential Growth

* While not initially a mentoring role, there is potential for growth into a mentor position as you gain experience and build client rapport.
* Guide and support clients with a passion for helping them succeed and achieve their career goals.

Qualifications

Experience & Skills

* 2+ years of experience in client-facing roles, such as account management, coaching, or customer success.
* Proven ability to manage client relationships and recognize client needs.
* Experience with Office 365, project management skills, and general career development concepts.
* Proficiency in tools like Trello, Zoom, RingCentral, and other collaboration platforms (technical-savvy).
* Familiarity with proprietary learning platforms is a plus.
* Strong communication skills, both verbal and written, with fluency in English.

Attributes

* Passionate about helping others and fostering their career growth.
* Highly organized and detail-oriented, with the ability to manage multiple clients and schedules.
* Strong client-facing presence, with the ability to engage and motivate clients effectively.
* Ability to work independently while also collaborating effectively with internal teams.
* Willingness to grow into a mentorship role over time.

What Success Looks Like

* Consistently meeting or exceeding client goals and expectations.
* Strong, long-lasting relationships with clients, leading to high client satisfaction and retention.
* Motivated and engaged clients who feel supported and encouraged throughout their learning journey.
* Effective use of technology to manage communication, client progress, and follow-ups.

Opportunity

This is an exciting opportunity to join a fast-growing company in the career development sector. If you have a passion for coaching, helping others succeed, and are eager to work in a dynamic, client-facing role, apply today! With growth potential into a mentorship position, this role offers the opportunity to make a lasting impact on clients’ career advancement and development.

Application Process

To be considered for this role these steps need to be followed:

* Fill in the application form
* Record a video showcasing your skill sets