Business Analyst

NTT DATA Morocco is part of NTT DATA Inc., a global leader in consulting and IT services, ranking among the top 10 providers worldwide. With over 310,000 professionals across 88 countries, our group supports clients worldwide in their digital transformation.

As we continue to grow, we are expanding our BPS (Business Process Services) activity, specializing in customer relationship management and business support services. We are looking for new talent to join our teams and assist our clients in their daily operations.

Why join us?

• A unique opportunity to be part of an international environment within a globally recognized company.

• A modern and stimulating work setting, offering flexibility and career growth opportunities.

• A key role within our BPS activity, specializing in customer relationship management and business support.

• Comprehensive training and personalized support to ensure your success.

Responsibilities:

• Analyse business requirements and translate them into technical specifications.

• Collaborate with cross-functional teams (developers, project managers, and business stakeholders).

• Support CRM solution design, testing, and implementation.

• Identify process improvements and recommend system enhancements.

• Create documentation including workflows, user stories, and functional specifications.

Requirements:

•Proven experience as a Business Analyst (preferably in a CRM-related environment).

•Hands-on experience with Salesforce or Microsoft Dynamics 365.

•Strong understanding of business processes.

•Excellent communication and problem-solving skills.