Business Analyst

Overview:

Responsible for in-depth analysis of client / program-specific business needs and the design, development, and delivery of solutions to meet those business needs. Focus on continuous process improvement, execution, and delivery.

Function:

* Accountable for analysis, implementation, documentation, testing, and communication on simple to moderately complex projects. These may include:
* requirements definition
* input on assessment and planning activities
* business case development
* risk assessment/mitigation
* stakeholder update presentations
* user interfaces/processes
* continues alignment to program/account scope
* communication on basic and/or individual components of program(s) / account(s)
* Provides cost-effective solutions that allow for rapid product and service introduction, are scalable, and enhance the customer experience while ensuring data integrity and/or maintaining system stability.
* Accountable for timely resolution of support issues involving TELUS systems and processes.
* Establishes regular communication with counterparts onshore to maintain consistency and streamlined processes, as well as enhance business performance through continuous process improvements.
* Closely monitors and creates overall program scorecards and performance with the assistance of the Operations Manager and Program Coordinator. Maintains constant collaboration with cross-functional teams to achieve program/account objectives.
* Shares best practices within the assigned program/account and support team from onshore.