Assistant Restaurant Manager

Job Description

* Ensure total customer satisfaction.
* Identify training needs and propose training plans in collaboration with the restaurant manager to maintain professionalism.
* Regularly plan and provide on and off-site training to achieve staff service and knowledge standards.
* Attend daily briefings or meetings or even conduct briefings in the manager's absence and ensure adequate communication with the team to respond to customer requests.
* Monitor the establishment's incomes and costs as well as current promotion trends.
* Contribute to new promotional ideas to increase the number of customers and revenue.
* Analyze and improve the performance of all aspects of establishment operation.
* Monitor work schedule organization on a weekly basis to meet operational needs: scheduling, organization and service follow-up, team schedules, and grooming
* Follow-up from the setup to the end of service, reception, and security teams under the supervision of the restaurant manager.
* Supervise the overall point of sale activity in the absence of the restaurant manager.
* Directly address customer complaints or consult with the restaurant manager to maintain customer satisfaction.
* Train on personal presentation standards and monitor the weekly checklist to maintain a professional appearance.
* Monitor hygiene and cleanliness standards in the establishment and maintenance of all service equipment in accordance with hotel standards.
* Operate in a safe and environmentally respectful manner to protect the health and safety of customers and employees and protect and preserve the environment.
* Comply with hotel environmental, health, and safety policies and procedures.

Skills

The ideal candidate will be a well presented, enthousiastic and trendy manager with an outgoing and friendly attitude. He is an extremely proactive and ‘switched on’ person with a charismatic and approachable character and he is undergone basic supervisory / management development training certifications.

He will work well under pressure in a fast paced environment and be a great team player.