Assistance Coordinator

Job Title: Medical Assistance Coordinator

Location: Tetouan, Morocco (Candidates willing to relocate are welcome to apply)

Languages: Bilingual (English-Spanish, English-French, or English-German)

About Atlas Assistance

Atlas Assistance is an international assistance company specializing in medical, roadside, legal, and travel concierge services for travelers worldwide. We offer seamless, multilingual 24/7 travel emergencies support, along with case management, cost containment, and TPA (Third Party Administrator) services globally.

Role Overview

We are seeking highly motivated bilingual Assistance Coordinators to join our growing team at Atlas Assistance. This role involves coordinating travel and medical assistance services for patients in need worldwide, ensuring timely and efficient responses to emergencies, managing case files, and providing 24/7 support. 

The ideal candidate will be detail-oriented, proactive, and able to handle high-pressure situations with exceptional problem-solving skills and an ability to think out of the box.

Key Responsibilities:

* Coordinate assistance for travelers, ensuring the provision of the necessary services.
* Manage case files from initiation to resolution, ensuring the highest quality of care and timely service delivery.
* Liaise with hospitals, healthcare providers, and medical teams to ensure optimal treatment and support for clients.
* Collaborate with internal teams, including multilingual agents, to ensure seamless service delivery across multiple regions.
* Offer support to patients, ensuring effective communication and resolution of medical emergencies.

Qualifications:

* Bilingual: Fluency in English and Spanish, French, or German (both spoken and written).
* Experience in any coordination roles, assistance services, or a related field is a bonus.
* Strong problem-solving skills and the ability to think outside the box in high-pressure situations.
* Excellent organizational and communication skills.
* Ability to work independently and as part of a dynamic team.
* Proficient in using CRM systems and case management software.
* Willingness to relocate to Tetouan or currently based in the region.

Why Atlas Assistance?

* Join a growing global company with a focus on innovation, client care, and a diverse international team.
* Opportunity to work in a collaborative environment with a focus on solving real-world challenges.
* Competitive salary and benefits package.
* Career growth potential within an expanding company.