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Virtual Customer Support Agent (French/English) – 100% Remote

Are you fluent in both French and English? Looking for a flexible, work-from-home opportunity?

At TalentPop App, we’re building a team of top-tier Virtual Customer Support Agents who are passionate about delivering exceptional customer experiences. If you love helping people and solving problems, this role is for you.

Your Role

As a Virtual Customer Support Agent, you’ll be the front line of our customer experience. Your responsibilities include:

• Customer Communication: Respond to inquiries via email, chat, and phone in both French and English.

• Problem Solving: Assist customers with orders, technical concerns, and general inquiries.

• Customer Experience: Provide friendly, efficient, and professional support in every interaction.

• System Navigation: Use tools like Zendesk and Salesforce to manage and track customer interactions.

What We’re Looking For

• Bilingual Fluency: C1/C2 level in French and English (written and spoken).

• Experience: At least 1 year of customer service experience (BPO, call center, or SaaS preferred).

• Tech Skills: Comfortable using CRM platforms and online tools.

• Soft Skills: Strong communication, empathy, and problem-solving abilities.

• Flexibility: Open to working flexible hours, including weekends if needed.

Your Work-From-Home Setup

• Stable internet connection (minimum 25 Mbps upload/download).

• Reliable computer (Intel i5 or equivalent minimum).

• Quiet, distraction-free workspace.

• Quality headset with microphone.

Why Join TalentPop?

• 100% Remote: Work from anywhere.

• Career Growth: Opportunities for advancement as we grow.

• Benefits: Paid time off and monthly health stipend.

• Incentives: Performance bonuses and holiday rewards.

Apply Now

Join a dynamic, global team and make an impact through meaningful customer interactions. Apply today!

This position is directly with TalentPop App. Grow your career with us!

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