Technicien NOC

ALTEN DELIVERY CENTER MOROCCO, a subsidiary of the world leader in engineering and technology consulting, was created in 2008 and is now established in Fez, Rabat, Tetouan, and Casablanca. The company currently employs over 2,300 consultants and aims to reach 3,300 ALTEN engineers by the end of 2027. ALTEN Morocco has become a key player in the professional integration of engineers. We support our clients — leaders in the industry — in their development strategies across the automotive, railway, IT, R&D, and Telecom & Media sectors.

Joining ALTEN Morocco means benefiting from:

* Diverse career paths with opportunities for internal, sectoral, geographic, and functional mobility.
* Certified and diploma-granting training programs.
* Regular events designed to foster both well-being and high performance.

Description du poste

Assurer la supervision du réseau télécom (Radio, IP, Transmission, Core), détecter les anomalies, ouvrir, qualifier et suivre les incidents et garantir les SLA des opérateur Télécom.

* Tâches de reporting.
* Qualification et acheminement des alarmes
* Détection des alarmes et incident via NMS / OSS
* Surveillance en temps réel via OSS/NMS.
* Corrélation et qualification des alarmes.
* Ouverture & mise à jour des tickets TSM.
* Notification et escalade immédiate selon la matrice validée.
* Suivi des incidents jusqu’à rétablissement complet.
* Participation aux analyses RCA
* Vérification post-travaux nocturnes + rapport.
* Reporting quotidien des incidents et actions.
* Contrôle quotidien

Qualifications

* Bac +2 / +3
* Minimum 1 an dans un poste similaire
* Connaissances TELECOM
* Maîtrise OSS/NMS et TSM.
* Rigueur, réactivité, travail en shift
* Sens de l’analyse, bonne communication