Technical Support & Onboarding

eGrow is an ambitious Moroccan startup with a clear roadmap to scale internationally. We help eCommerce businesses manage their teams, orders, and customer communications more efficiently through our all-in-one SaaS platform. We're already gaining strong traction in Morocco and beyond, and now we're looking for new team members ready to join our exciting journey.

We’re hiring a Technical Support & Onboarding Specialist to support our customers as they discover and grow with eGrow. You’ll be responsible for helping new users understand our software, solving issues, and ensuring they have an amazing experience from day one.

Responsibilities:

* Guide new users during the onboarding process (setup, configuration, demos)
* Respond to customer inquiries (email, chat, WhatsApp, phone)
* Troubleshoot technical issues and document common problems
* Record video tutorials to educate and train users
* Work closely with product and dev teams to report bugs and suggest improvements
* Support customers in Arabic and English (French is a plus)

Who You Are:

* Excellent communication skills (verbal & written)
* Friendly, patient, and good at explaining technical concepts simply
* Comfortable using and learning digital tools
* Basic understanding of SaaS or CRM tools is a plus
* Bonus: You enjoy recording content or doing customer-facing demos
* You are based in Marrakech and available to work in-house (not remote)

What We Offer:

* Salary: 5,000 MAD to 6,000 MAD / month depending on profile and experience
* A fast-paced startup environment where your ideas matter
* Work closely with the founding team
* Growth opportunities as we expand internationally
* Be part of a real adventure shaping the future of e-commerce tools

Apply now and become part of a growing startup with a big vision. We’re building something meaningful—join us and make an impact.