eGrow is a fast-growing SaaS platform helping e-commerce businesses automate their operations, manage orders, and improve team productivity. We work with hundreds of online stores and deliver powerful tools powered by integrations and automations.

We are looking for a Customer Support Specialist to join our team in Marrakech (on-site).

Job Responsibilities

• Provide excellent customer support to eGrow users through email, WhatsApp, and calls.

• Assist clients with technical issues, integrations, and platform setup.

• Guide new users during onboarding and explain features clearly.

• Troubleshoot automation workflows and basic technical problems.

• Collaborate with the product & development team to report bugs and improvement suggestions.

• Produce clear documentation, FAQs, and short tutorials when needed.

• Maintain a positive, professional, and solution-oriented attitude with customers.

Required Skills & Qualifications

• Fluent in Arabic and English (spoken and written).

• Strong communication and customer-service skills.

• Good understanding of technology, SaaS platforms, or digital tools.

• Ability to troubleshoot technical issues and find solutions quickly.

• Knowledge of automations (WhatsApp, email, integrations) is a strong plus.

• Additional languages (French, Spanish…) are a bonus.

• Organized, patient, and able to work under pressure.

What We Offer

• Salary: 5,000 MAD / month

• Full-time on-site role in Marrakech

• Work inside a growing tech startup

• Training on eGrow tools, automations, and integrations

• Opportunity to grow into advanced technical support or onboarding specialist roles

Job Type: Full-time

Application Question(s):

• Are you fluent in Arabic and English (spoken and written)?

• Do you have previous experience in customer support or technical support?

• Have you used any automation tools (N8N, Make, Zapier etc..)?

• Are you comfortable troubleshooting basic technical issues for customers?

• How would you describe your communication style with clients?

• Are you available to work full-time, on-site in Marrakech?

• Are you comfortable handling customer complaints and providing solutions under pressure?

• Are you available to work occasional weekend or evening hours if needed?

• Are you able to respond to customer messages quickly and write clear explanations?

• What is your expected monthly salary in MAD for this position?

Work Location: In person