Technical Consultant

Introduction

We're seeking a talented Technical Consultant to join our growing team at SymphonyAI Retail. In this role, you'll be instrumental in optimisation and monitoring of SaaS Applications as well as supporting customers in transition to cloud services.

The ideal candidate will combine strong technical expertise with excellent communication skills to deliver exceptional customer service and drive successful project outcomes.

Job Description

What you'll do:

* Analyse customer incidents on retail software
* Track and review open cases (internally between the teams and externally to our clients)
* Search for errors in databases (Oracle), verify data
* Proactively debug databases (Oracle)
* Monitor databases (Oracle)
* Debug applications (Java, Javascript, C, PL/SQL, bash, web services, etc.)
* Optimize database queries and procedures (Oracle)
* Produce database reports (Oracle)
* Create database procedures and scheduler procedures (Oracle)
* Collaborate with international development and product teams
* Provide technical support for customers
* Attend meetings with the client

What you'll bring:

* Fluency in both English and French (written and spoken).
* Strong technical knowledge of and prior commercial experience with Oracle databases, SQL, and PL/SQL.
* Basic knowledge of Linux environments (including Bash or shell scripting).
* Willingness and ability to learn new programming languages and technologies.
* Strong analytical, problem-solving, and interpersonal skills.
* Openness to business travel (client meetings).
* The following are desirable but not mandatory:
* Basic understanding of consulting, commercial activities, and logistics within retail supply chain solutions.
* Knowledge of additional programming languages (e.g., Java, JavaScript, C, XML, web services).
* Category B driver’s license.
* Additional language skills.

About Us

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.

Visit here, for more information about how we hire, what’s in it for you, our culture and values