Talent Pool -Store Supervisor - Morocco - Laayoune

PURPOSE & IMPACT ON ORGANIZATION:

You contribute to the store profitability by:

* Meeting or exceeding store sales and profit targets
* Managing all resources within the store to provide a leading consumer experience
* Driving the proper execution of established policies, procedures, initiatives, and directives

KEY RESPONSIBILITIES:

* Support the Store Manager with the commercial success of the Store in the by: -
* Analyzing relevant sales data and make commercials decisions to increase net sales and KPIs (key performance indicators)
* Addressing identified improvement areas in the store, involving the District Manager or other Retail Back Office partners as needed
* Leading the service standards CONNECT-ENGAGE-INSPIRE by example, maximizing the amount of time spent selling and leading team members on the sales floor
* Scheduling team to properly serve consumers, drive sales and execute tasks
* Ensuring the legal and financial integrity of the store
* Be a Brand advocate, consistently exhibiting the 3 Cs (Confidence, Collaboration and Creativity)
* Ensure in-store Brand execution according to established standards and directives
* Ensure all team members are trained on Foundational and Seasonal Brand and product knowledge
* Lead the team and improve how to connect consumers to relevant digital and omnichannel tools to provide a seamless shopping experience
* Lead and coach the store team on all omnichannel related sales tools
* Lead and coach our store team on the digital consumer journey in the store
* Manage all store operations in a systematic and efficient manner, as per established policies and procedures
* Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store
* Ensure merchandise deliveries are processed on the same day they arrive, and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis
* Ensure cash register transactions are processed quickly and accurately
* Lead and implement all applicable loss prevention policies and procedures
* Maintain a safe and productive shopping and working environment
* Comply with all operational policies and procedures and ensure the store team members also comply
* Coordinate team members to execute and maintain an appealing, easy to shop environment for customers by executing visual merchandising and housekeeping standards.
* Takes ownership of Store KPIs and ensures team are aware of KPIs and how they contribute
* Actively maximizing sales and minimizing loss
* Keeps an up-to-date awareness of our competitors
* Implements improvements to operations and processes contributing to the performance of the store
* Ensure all Omni channel services are managed with operational excellence
* Collaborate productively and respectfully with team members
* Communicates a desire for ongoing learning and welcomes all available opportunities to increase own and store performance
* Seek coaching and learning opportunities to continually improve your performance
* Complete all applicable training programs and effectively apply the learning on the job
* Always work with a team-first mindset, fully respecting all colleagues and actively contribute to making your workplace an inclusive and welcoming environment for all
* Manage the recruitment and training of store team members
* Ensure all HR policies and procedures are adhered to
* Create a high-performance culture by setting clear expectations, analyzing performance, and giving appropriate and prompt feedback, including actively managing poor performance
* Work with the Store Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder
* Complete all applicable training programs and effectively apply the learning on the job
* Seek coaching and learning opportunities to continually improve own performance

AUTHORITIES:

* Not Applicable

KEY RELATIONSHIPS:

* Customers
* Peers
* Store Manager
* District Manager
* Vendors and Support Functions (e.g. Visual Merchandising, Facility Services, etc.)
* Local Administration (e.g. mall management)

KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

* Store Management competencies

MINIMUM QUALIFICATIONS:

* Minimum 18 month’s work experience in a sports and/or fashion customer- and commercial-focused retail environment
* A minimum of 12 months of Supervisory/Team Leader experience
* Intermediate numeracy and literacy and advanced verbal communication skills