The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries.

We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

We are seeking an accomplished and dynamic Solution Support Specialist to join our team. This role will be responsible for bringing DRS solutions to life in the commercial process. Sitting at the intersection of product and sales, this role partners closely with sales teams and customers to position, tailor, and sell the DRS portfolio. The Specialist brings deep knowledge of the solution set and the ability to translate product features into customer value, serving as a trusted advisor throughout the sales cycle. This role ensures that customer needs are matched with the right solutions and enables global offerings to succeed in local markets. The Specialist supports the sales team during sales process (RFPs, unsolicited proposals, PoCs) for complex or multi-country opportunities.

Key Responsibilities:

Commercial Partnering & Sales Support

* Serve as the go-to product expert supporting the sales team during customer engagements
* Translate solution capabilities into customer value stories and commercial positioning
* Participate in discovery sessions, sales meetings, and product demos
* Engage with Product Management, Sales and pricing for complex or non-standard offers

Customer Engagement & Enablement

* Understand and qualify customer pain points and objectives to tailor DRS solutions
* Support sales to define DRS solution strategy to elaborate the commercial proposition
* Support proposal development, including solution design, and configuration and Unique Selling Proposition definition
* Engage with customers for PoCs phases and success criterias definition and measurement
* Address product-related questions, objections, and requirements during the sales process

Market Insights & Feedback Loop

* Capture customer feedback and market insights to inform product development
* Identify patterns in customer needs to guide solution enhancement and innovation
* Qualify areas for business growth (new markets, new customers, new channels) and DRS solution needs

Collaboration with Product Teams

* Partner with Product Team Leaders to align on strategy, capabilities, and roadmap
* Ensure consistent solution messaging and pricing aligned with global standards

Sales Enablement & GTM Execution

* Support go-to-market execution through content creation and training
* Build and maintain solution collateral, playbooks, and reference materials for the field

Internal Coordination

* Work closely with Sales Managers to align on priorities and deliverables.
* Partner with operations, finance, and service delivery teams to ensure commitments are met.
* Facilitate smooth handovers from sales to delivery teams.
* Support cross‑functional initiatives that improve sales efficiency and client outcomes.

Key Internal Contacts:

* Sales Managers (Digital Retail Solutions)
* Operations & Service Delivery Teams
* Finance & Pricing Teams

Preferred Qualifications:

* 5-7 years of experience in sales support or business coordination, ideally within financial services, retail technology, or logistics.
* Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.
* Excellent communication, presentation, and negotiation abilities.
* Proficiency in CRM software and Microsoft Office Suite (Excel, PowerPoint, Word).
* Self-motivated with a proactive approach

Additional Requirements:

* Strong, clear, and transparent communication ability.
* Ability to manage multiple tasks, prioritize effectively, and maintain a high level of accuracy.
* Confident and compelling communicator with all levels of the organization; persuasive and influential
* Strong interpersonal skills and able to adapt interaction approach to build effective relationships; with the ability gain trust, remain calm under pressure, exercise tact, and diplomacy
* Strong analytical skills with the ability to exercise sound judgment
* Courage to challenge established norms and take calculated risks to add value
* Committed to delivering outstanding customer service; desire to exceed customer expectations
* Commitment to upholding Brink’s security standards, ensuring operational integrity and regulatory compliance.

Business Success Factors

* DRS revenue growth and pipeline expansion
* Increased win rate on DRS opportunities
* Positive customer feedback on solution relevance and support
* Sales team adoption and satisfaction with product support
* Quality of insights provided back to product teams