Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 17,000 employees around the world to explore ideas and ambitions with. Every day, your talent, your innovative spirit, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Senior Customer Care Representative - Your future position?

We are currently looking for a 'Senior Customer Care Representative' to be based in Casablanca. Your main purpose will be to process sales orders from receipt through to shipment and you will act as liaison between the customer, operations and sales team.

You will report directly to the Customer Care Manager.

Sounds interesting? It could well be your perfect opportunity if you always aim to exceed customer needs.

In this exciting role, you will

* Manage sales order process from receipt of order through to shipment for assigned customers and affiliates in line with Customer Care guidelines
* Provide support for assigned customers and affiliates to meet order requirements
* Day to day communication with customers, operations and sales
* Interpret and analyse client schedules and prioritise orders
* Resolve issues and handle customer complaints internally and externally
* Confirm pricing, inventory availability and provide ship date information
* Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant
* Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns
* Coordinate with relevant departments to ensure orders are dispatched / delivered on time and managecustomer expectations
* Coordinate with planning on information relating to demand planning and stock positions
* Update and maintain accurate customer records, including customer specific information, contracts,labelling, packaging and stock requirements
* Provide coverage and support accounts for other team members as necessary
* Interpret and respond to customer questions and requests
* Identify opportunities for improvements in customer care
* Act as coach and mentor to new Customer Care Representatives, as well as be available to train where necessary.
* Provide coverage and support accounts for other team members as necessary

You?

Are you someone who wants to shape your own world? Then join us – and impact your world.

Your professional profile includes

* Minimum High School or Secondary Education - Associate or University Degree is preferred
* 5+ years of experience
* Proven Success in Customer Relationship Management
* Strong Knowledge of SAP & Associated Processes
* Regional experience within West & Central Africa (WCA)
* Solid understanding of the Order to Cash process
* Strong Inventory Management knowledge
* Microsoft Office Expertise
* Understanding of Incoterms and Shipping Terminology
* Proficiency in English, French and Arabic

Please submit your CV in English when applying for this position.

Our Benefits

* A creative team environment that will inspire you.
* Attractive package.
* Excellent opportunities for progressive learning and development.
* Life and Medical insurance
* Annual bonus

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.

We value the different perspectives that come from diverse cultures, backgrounds, and experiences.

Everyone — regardless of race, gender identity, sexual orientation, age, disability, culture, religion, or any personal circumstances — is warmly welcomed at Givaudan, a place where we all love to be and grow.

Every essence of you enriches our world. Join us in making a difference together.