Sales Support Specialist

As a Sales Coordinator, you will support the founder in growing the top-of-funnel and maintaining a healthy pipeline. You will focus on targeting a specific buyer persona, building account lists, crafting highly customized emails, following up with leads, drafting proposal documents and contracts, and keeping the sales process organized. You will also leverage AI tools extensively to optimize outreach and ensure that the sales team's efforts are maximized. This is a great opportunity for someone with 2+ years of experience in sales development or support, looking to contribute to the growth of a dynamic company.

Client

Our client is a rapidly expanding company specializing in exclusive consulting for direct-to-consumer (DTC) brands. They bring together top-level executives and founders from the e-commerce and retail sectors, facilitating strategic discussions focused on scaling and innovation. Through curated, high-level summits and an emphasis on community-driven insights, they help businesses navigate challenges related to growth, customer retention, and operational efficiency. By providing actionable strategies, they empower companies to stay competitive in the dynamic DTC landscape.

Location:

Fully-Remote (Work from Home), 9 AM - 6 PM EST

Key Responsibilities

Outbound Email Administration & Sales Support:

* Working knowledge of outbound sales benchmarks (e.g., reply rates, conversion rates, meeting booking rates) and ability to set realistic expectations based on experience.
* Assist with outbound email outreach to a targeted buyer persona, using existing and building account lists to identify prospects.
* Draft personalized emails and use AI tools (e.g., GPT, Claude) to customize and optimize outreach efforts.
* Follow up with leads in a timely manner, ensuring that the top of the sales funnel remains active and healthy.
* Help track and manage email responses, ensuring all prospects are nurtured appropriately.

Pipeline Management & Organization

* Keep track of leads and sales activities, ensuring data is accurately recorded in Google Sheets.
* Maintain an organized and up-to-date pipeline, ensuring that no leads are overlooked.
* Ensure high attention to detail in managing data, ensuring accuracy and consistency in reporting.

Collaboration With Founder

* Work closely with the founder to ensure they have the necessary information and support to close deals.
* Provide timely updates and reports on the progress of the sales pipeline.

Follow-Up Management

* Stay on top of follow-ups with leads, ensuring that responses are tracked and acted upon in a timely manner.
* Proactively reach out to leads who haven’t responded, ensuring continuous engagement and nurturing.

Qualifications

Experience & Skills:

* 2+ years of experience in sales development, sales support, or similar roles.
* Strong email communication skills, with an excellent command of written English.
* Comfortable using AI tools (e.g., GPT, Claude) to customize and optimize sales outreach.
* Experience with organizing and maintaining sales data in tools like Google Sheets.
* Strong organizational skills and attention to detail.

Attributes

* Highly organized, with the ability to keep track of multiple tasks and maintain an accurate pipeline.
* Proactive and detail-oriented, ensuring that no lead is overlooked.
* Strong communication skills, with the ability to craft clear and engaging emails.
* Comfortable working independently while staying aligned with the sales team's goals.

What Success Looks Like

* Demonstrates understanding of realistic outbound performance metrics (e.g., 3–10% reply rates depending on industry/offer) and uses this knowledge to keep the pipeline healthy.
* Consistently meeting follow-up targets and ensuring that the sales pipeline remains healthy.
* Accurate and organized tracking of leads and sales activities.
* Positive feedback from the founder regarding the quality of support and organization provided.
* Effective use of AI tools to enhance email outreach and optimize the sales process.

Opportunity

This is a fantastic opportunity to gain hands-on experience in sales support within a growing company. If you are a motivated, detail-oriented individual with a passion for sales and organization, apply today to become part of a forward-thinking team that values innovation and efficiency in its sales processes.

Application Process

To be considered for this role these steps need to be followed:

* Fill in the application form
* Record a video showcasing your skill sets