Sales and Customer Assistance Representative

Job Offer: Sales and Customer Assistance Representative

Location: Casablanca, Morocco

Employment Type: Full-Time

About Us:

At Premium Transfers And Tours Travel, we are committed to providing exceptional products/services to our valued customers. We believe in fostering a dynamic and inclusive work environment where our employees can thrive and make a meaningful impact. If you are passionate about sales, customer assistance, and communication in English, we invite you to join our team.

Position Overview:

We are currently seeking a highly motivated and enthusiastic individual to join our Sales and Customer Assistance Department. As a Sales and Customer Assistance Representative, you will be responsible for engaging with our customers, understanding their needs, and promoting our products/services. Your primary goal will be to create positive customer experiences while driving sales growth.

Key Responsibilities:

* Initiate outbound sales calls to potential customers.
* Respond to inbound inquiries and assist customers with their questions and concerns.
* Identify and qualify leads, capturing important customer information.
* Provide product information, pricing, and details to potential customers.
* Maintain accurate records of customer interactions and sales activities.
* Meet or exceed monthly sales targets and key performance indicators (KPIs).
* Collaborate with the sales team to develop and implement effective sales strategies.
* Continuously improve product knowledge to better serve customers.
* Handle customer complaints and resolve issues with professionalism and empathy.
* Communicate effectively in English, both verbally and in writing.

Qualifications:

* Fluent in English (additional language skills are a plus).
* Previous experience at least 1-year in sales or customer service in a Travel Tour operating is required.
* Strong interpersonal and communication skills.
* Customer-focused attitude with a genuine desire to help.
* Excellent problem-solving skills and the ability to think on your feet.
* Detail-oriented and organized.
* Comfortable using customer relationship management (CRM) software.
* Ability to work independently and as part of a team.
* Availability to work flexible hours as needed.

What We Offer:

* Competitive salary.
* Comprehensive training and ongoing support.
* Career growth and advancement opportunities.
* Health, dental, and retirement benefits.
* Fun and inclusive company culture.
* Positive and collaborative work environment.

If you are a driven individual with a passion for sales, customer service, and assisting customers in English, we encourage you to apply for this exciting opportunity to be part of our team.

To apply, please send your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this position to [email protected]

Premium Transfers And Tours Travel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.