We’re Hiring: Remote French Bilingual Customer Support Representative

Do you love helping people and making their day just a little brighter? Are you fluent in French and English and comfortable navigating a fast-paced, digital-first environment? If you’re ready to combine empathy, clear communication, and problem-solving skills to support customers around the world, we’d love to hear from you.

What You'll Be Doing

As a Remote French Bilingual Customer Support Representative, you’ll connect with customers from French-speaking regions through voice calls and live chat. Whether it’s helping track an order, answering product questions, or resolving an issue, you’ll be the trusted voice that transforms frustration into satisfaction and confusion into clarity.

This role isn’t just about answering questions—it’s about truly listening, showing empathy, and ensuring customers feel heard, valued, and supported.

Your Core Responsibilities

• Deliver timely and friendly support in both French and English via calls and chat

• Troubleshoot issues with a calm, solutions-first approach

• Accurately document all customer interactions

• Identify recurring trends and share feedback to improve processes

• Collaborate with team leads and colleagues to stay aligned on priorities

• Represent the brand with professionalism, care, and cultural sensitivity

What We're Looking For

• 1+ year of remote/online experience in customer service or a similar role.

• Experience with bilingual customer support is an advantage.

• Excellent written and verbal communication skills.

• Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus.

• Calm and solution-focused under pressure.

• Familiarity with E-Commerce and CRM systems is a plus.

• Fluent in French and English.

Tools You’ll Need

• Laptop or desktop with an i5 processor or higher

• Reliable internet connection (minimum 25 Mbps upload and download)

• A quiet, dedicated workspace for calls

What’s In It for You

• Permanent work-from-home setup

• Competitive pay, reviewed annually

• Paid time off for rest and recharge

• Monthly health stipend

• Performance bonuses based on KPIs

• A team culture that values growth, accountability, and connection

Why Join Us?

At our core, we believe customer support is more than just solving problems—it’s building relationships. Here, your voice will be heard, your skills will be valued, and your career growth will be supported. We prioritize fairness, open communication, and helping our team members succeed.

If you’re ready to use your language skills to make a real impact in a role where people come first, we can’t wait to meet you.

Ready to Apply?

Click Apply Now and tell us why you’re excited about joining our team. Your next great opportunity starts here.