Remote French Bilingual Customer Support Representative

We're Hiring: Remote French Bilingual Customer Support Representative

Are you the kind of person who enjoys making someone’s day a little easier? Do you speak French and English fluently and thrive in a fast-paced, digital-first environment? If you're ready to bring your empathy, communication skills, and problem-solving savvy to a growing global team—we want to hear from you.

What You'll Be Doing

As a Remote French Bilingual Customer Support Representative, you'll be supporting customers from French-speaking regions through voice calls and live chat. Whether someone needs help tracking an order, understanding a product, or resolving an issue—you’ll be the trusted voice that turns confusion into clarity and frustration into satisfaction.

This is not just about answering questions. It’s about showing up with empathy, staying composed, and leaving customers feeling heard and helped.

Your Core Responsibilities

* Provide timely and friendly support in both French and English via calls and chat
* Troubleshoot customer issues, guiding them through clear and helpful solutions
* Maintain accurate records of customer interactions
* Flag trends and feedback to help our team continuously improve
* Work closely with team leads to stay aligned on priorities and updates
* Represent the brand with professionalism, care, and warmth

What We're Looking For

* Fluency in French and English (spoken and written)
* At least 1 year of customer service experience (contact center, e-commerce, or tech support preferred)
* Confidence in navigating support platforms like Zendesk, Gorgias, Shopify, or similar tools
* Ability to stay calm, solution-oriented, and patient under pressure
* Great attention to detail and a genuine desire to help people
* Comfort working remotely and communicating clearly with distributed teams

Tools You’ll Need

* Laptop or desktop with an i5 processor or higher
* Stable internet connection (minimum 15 Mbps upload and download)
* A quiet, dedicated workspace for calls

What’s In It for You

* Permanent work-from-home setup
* Competitive pay, reviewed annually
* Paid time off to recharge
* Monthly health stipend
* Performance bonuses based on KPIs
* A team that values growth, accountability, and human connection

Why Join Us?

You won’t just be answering tickets—you’ll be joining a company that believes support is at the heart of the customer experience. We care about people, and that includes you. We believe in fair treatment, open communication, and helping our team members grow in their careers.

If you're looking for a remote role where your voice matters and your language skills are celebrated, this could be your next great opportunity.

Ready to Apply?

Click Apply Now, and tell us why you're excited about this role. We can’t wait to meet you!