Operations Manager

About the role:

We are urgently looking for an experienced Operations Manager to lead and optimize our day-to-day operations, drive process improvements, and ensure organizational efficiency across departments, and who will:

* Lead and streamline business operations across departments
* Develop and implement processes that improve efficiency, productivity, and cost-effectiveness.
* Collaborate with leadership to set operational goals and KPIs and ensure they are met.
* Manage cross-functional teams and foster a culture of accountability, performance, and continuous improvement among employees.
* Analyze workflows, report on metrics, and recommend data-driven improvements.
* Oversee budgets, resource planning, and risk management initiatives.
* Attend weekly and monthly meetings with employees.
* Evaluate the performance of assigned team members periodically, and ensure that trends of underperformance are formally addressed, with clear and documented performance improvement plans.

Requirements

* Minimum of 3 years of proven experience in operations, management, or business management.
* Fluent in oral and written English language communication.
* Bachelor’s degree in Business, Operations, or related field. (MBA a plus).
* Strong leadership, problem-solving, and communication skills.
* Familiarity with operational tools and software (e.g., ERP systems, project management platforms).
* Experience scaling operations in a fast-paced or high-growth environment is a strong advantage.
* Kindly submit the English version of your CV (French will not be accepted)