The Project Coordinator/Operations Analyst Intern will be a member of the Operations Office,

supporting the implementation of the operational governance framework. This role will be

instrumental in facilitating engagement delivery performance measurement, and related

decision support across the business.

The Coordinator will maintain project related data, portfolio dashboards, and performance

reports that inform engagement delivery decisions on revenue, margin, staffing, and delivery

health. This individual will also support ongoing process standardization and continuous

improvement initiatives across project execution, staffing, and commercial operations.

Key Responsibilities

1. Engagement/Project Financial & Operational Performance Reporting

* Collaborate with Finance, PMO, and Delivery leaders and teams to maintain and reconcile the accuracy of engagement portfolio data across PSA/CRM/financial systems (Maconomy & Salesforce).

2. Business Process Support & Automation

* Develop and automate process improvements using the Google solutions - Forms, Sheets, Gemini
* Build and maintain dashboards and reports using Google Sheets and Power BI.
* Document and improve governance processes.

3. Governance & Cadence Enablement

* Support weekly operations reviews, monthly performance reviews, and quarterly business reviews.
* Maintain the Operational Portfolio Health Pack and ensure timely inputs to month-end and quarter-end reporting.

4. Data Analysis & Insights

* Perform trend, variance, and financial portfolio performance analysis.
* Identify key drivers and operational risks.
* Support ad hoc analysis for portfolio strategic decisioning.

Qualifications

Education & Experience

* Bachelor’s degree in Finance, Business Analytics, Operations, or Technology. Interest in Technology Project Management pathway ideal.

Technical Skills

* Familiar with CRM/PSA solutions, Google solutions (forms, workspaces, sheets) and PowerBI
* Experience with using formulas, QUERY, pivot tables, Apps Script, a plus

Soft Skills

* Analytical, detail-oriented, well organized and able to multi-task
* Strong communicator across technical and non-technical audiences

Language

* English (Professional level)