Position Summary
As the Marketing Operations Specialist, you will play a critical role in supporting marketing systems, data quality, and operational processes. This role requires strong project management skills, attention to detail, and a proactive, process-oriented mindset. You will work closely with Marketing Operations and cross-functional teams to ensure data accuracy, optimize workflows, and support the reporting and analytics needs of the organization. This is an ideal position for someone who thrives in a fast-paced environment, is outcomes- and data-driven, and is eager to build technical expertise.
This role follows Eastern Standard Time (EST) business hours.
Key Responsibilities
* Manually process inquiries from multiple inbound sources as required, ensuring data accuracy and proper routing based on established workflows
* Monitor incoming inquiries to ensure data integrity and SLA adherence and flag breaches with appropriate teams
* Identify and troubleshoot data gaps, inconsistencies, and process breakages, proactively driving solutions or escalating as needed
* Test operational workflows, provide feedback, and support refinement initiatives
* Perform manual and automated data standardization and normalization tasks to maintain high-quality data across systems
* Own ad hoc report building and performance analysis to help identify trends and opportunities for optimization
* Maintain strong organizational practices to manage multiple priorities and deadlines effectively
* Collaborate with stakeholders to support data and process-related initiatives and ensure smooth cross-functional execution
* Contribute to the continuous improvement of marketing operations by documenting best practices and recommending workflow enhancements
Qualifications
Required:
* 13 years of experience in marketing operations or related fields
* Strong attention to detail and a high level of accuracy in data handling
* Excellent organizational and time management skills; ability to manage multiple priorities
* Proven project management capability with a process-oriented mindset
* Intermediate knowledge of Salesforce CRM (required), with experience navigating objects, reports, and basic configurations
* Strong analytical and problem-solving skills; demonstrated ability to independently troubleshoot and resolve issues
* Comfortable working in fast-paced environments with shifting priorities
* Strong communication skills, both written and verbal
* Proficiency with Microsoft Excel (pivot tables, VLOOKUPs, data manipulation)
Nice to Have:
* Experience with Marketo or other marketing automation platforms
* Familiarity with Power BI or other reporting tools
* Experience with data enrichment tools such as RingLead
* Experience working in a global B2B environment
* Basic knowledge of HTML, JSON, or SQL a plus
Annuel based
Casablanca, Casablanca-Settat, Morocco
Casablanca, Casablanca-Settat, Morocco