eCarsTrade is digital car marketplace, serving professional buyers in more than 40 countries.

Through our online auction platform, we offer over 15.000 vehicles per week, sourced from leading fleet owners, leasing and rental companies, as well as banks and dealerships.

Over the last 3 years we have delivered a 50% YoY profitable growth, building a leading market position in Europe.

As part of our continued growth, we are strengthening our Logistics Department with a proactive and customer-oriented Logistics Customer Support Agent. This role combines after-sales support with logistics coordination, making you a key point of contact between our customers, transport partners, and internal teams.

We are looking for someone with strong communication skills, a customer-first mindset, and the ability to manage operational topics efficiently. Your mission is to ensure a smooth after-sales process, resolve issues quickly, and maintain a high level of customer satisfaction while supporting logistics-related activities.

This is a fully remote position reporting directly to the Logistics Manager.

Job requirements

* You are fluent in English and French (mandatory)
* Additional languages such as Portuguese, Spanish, Italian, German, Dutch, or Russian are a plus.
* Experience in customer service, after-sales, or administrative support is required.
* Experience in transport, logistics, or automotive is a strong advantage.
* Strong communication and customer service skills.
* Customer-focused with a commercial mindset.
* Patient, stress-resistant, and solution-oriented.
* Good organizational and administrative abilities.
* Problem-solving mindset with the ability to handle challenging situations professionally.
* Negotiation skills are a plus.

Job Responsibilities

* Manage mailbox and incoming calls, ensuring efficient communication and follow-up.
* Handle customer requests, questions, and complaints in a timely and professional manner.
* Ensure high customer satisfaction through clear communication and efficient problem resolution.
* Follow up on customer payments and coordinate internally to ensure smooth order processing.
* Ensure all required customer documentation is complete and up to date.
* Act as the main liaison between customers and internal departments (Sales, Administration, Logistics).
* Coordinate vehicle pickups and deliveries with customers and transport partners.
* Monitor ongoing transports, follow up on delays, and proactively inform customers.
* Support transport operations by ordering transports for vehicles ready for pickup when required.
* Respond to pricing requests and provide transport-related information to customers.
* Negotiate with transport partners when needed
* Support delivery service operations, including invoicing and payment follow-up.
* Ensure accuracy of data and updates across internal systems.

Job benefits

* Contractor agreement with hourly rate
* Fully remote position (Monday–Friday, 9:00–18:00)
* Opportunity to work in a dynamic, international team