Guest Experience Agent (Receptionnist)

MANDARIN ORIENTAL

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

MANDARIN ORIENTAL, MARRAKECH

Nestled in 20 hectares of lush gardens and olive groves, Mandarin Oriental, Marrakech offers a serene oasis just minutes from the Medina. Our resort is celebrated for its refined Moroccan architecture, world-class gastronomy, and legendary service. As part of the Mandarin Oriental Group, we are committed to delighting our guests and colleagues with exceptional experiences.

At Mandarin Oriental, Marrakech, we are committed to delivering legendary service and creating unforgettable moments for our guests. We are currently looking for a passionate and dedicated Guest Experience Agent to join our Rooms Division team.

As a Guest Experience Agent, you will play a key role in ensuring our guests enjoy a seamless and personalized stay. You will be the main point of contact for pre-arrival, in-house, departure and post-departure guest experiences, supporting all departments to exceed expectations and build lasting guest relationships.

Key Responsibilities

* Provide a warm and personalized welcome to all guests
* Manage guest preferences and ensure tailored experiences throughout their stay
* Coordinate with all departments to ensure flawless service delivery
* Handle guest feedback and resolve any concerns promptly and professionally
* Anticipate guest needs and go above and beyond to create memorable moments
* Handle guest billing, currency exchange, and payments
* Control guest folios and ensure daily accuracy
* Handle guest departures in accordance with our standards

What We’re Looking For

* Previous experience in a similar role within a luxury hotel environment is preferred
* Strong interpersonal and communication skills
* Fluency in French and English
* A genuine passion for luxury hospitality and guest satisfaction
* Detail-oriented with a proactive and solution-driven mindset