Front Office Agent

We are looking for a Front Office Agent to join our boutique property, Les Jardins de Villa Maroc. The ideal candidate will have a warm, professional presence, excellent communication skills, and a passion for creating exceptional guest experiences.

Responsibilities

* Welcome guests and handle check-in/check-out procedures
* Manage guest communications before and during stays (phone, email, messaging)
* Coordinate with housekeeping, F&B, and spa teams for seamless service
* Inspect rooms before arrival to ensure standards are met
* Promote and sell on-site experiences (spa treatments, excursions, day passes)
* Handle guest requests efficiently and follow up to ensure satisfaction

Requirements

* Previous experience in hospitality or customer service (front office/guest relations preferred)
* Fluent in French and English; additional languages are a strong advantage
* Strong interpersonal and organisational skills
* Flexible to work weekends, evenings, and holidays

If you are passionate about hospitality and want to work in a beautiful setting surrounded by nature, we would love to hear from you.