Data and reservation agent

Company Description

Rocket International is a leading Destination Management Company with subsidiaries in Türkiye, Spain, Egypt, Tunisia, and Uzbekistan. The company specializes in inbound travel solutions, offering a wide range of services including hotel bookings, customized destination experiences, concierge services, and corporate event planning. With a mission to deliver exceptional travel experiences, Rocket International emphasizes communication, quality service, and efficient IT solutions to meet client needs. Leveraging global expertise and local knowledge, the company collaborates with hotels and B2B partners to optimize occupancy and achieve long-term success. Rocket International is also expanding to new destinations, including Greece, Egypt, Thailand, Tunisia, Montenegro, and the Adriatic region.

Role Description

This is a full-time, on-site role for a Data and Reservation Agent located in Marrakesh. The agent will handle day-to-day tasks including managing reservations, providing excellent customer service, assisting with itinerary planning, and communicating with clients via phone and email. Additional responsibilities include maintaining accurate records, handling reception duties, and ensuring a smooth booking process for clients while supporting the broader team in achieving service excellence.

Qualifications

* Strong skills in Reservations and Customer Service
* Proficiency in Phone Etiquette and effective Communication
* Experience in Receptionist Duties and handling client interactions
* Ability to manage tasks in a fast-paced environment with attention to detail
* Fluency in multiple languages is a plus
* Familiarity with travel booking systems and IT tools is preferred
* Bachelor's degree in Hospitality, Tourism, or a related field is advantageous