We’re hiring: E-commerce Customer Support & Chargeback Specialists (Fully remote)

We’re looking for two experienced agents to join a fast-paced e-commerce operation and take full ownership of customer support and order management from A to Z.

Shifts available:

• Day Shift (8h)

• Night Shift (8h)

What you’ll be doing:

• Managing orders: refunds, cancellations, edits, replacements

• Handling support tickets via Gorgias + social media inquiries

• Resolving shipping issues (lost packages, failed deliveries, claims)

• Processing returns and coordinating replacements

• Preparing and submitting chargeback evidence

• Identifying fraud and protecting company revenue

What we’re looking for:

• 2+ years in e-commerce support

• Strong experience with Shopify, Gorgias, and Slack

• Solid understanding of refunds, disputes, and chargebacks

• Excellent written English + strong attention to detail

• Ability to work independently and follow SOPs strictly

• Proven experience in customer retention and refund prevention

• Ability to de-escalate situations and offer solutions that protect revenue

How we operate:

We value ownership, speed, accuracy, and accountability.

This role is for someone who solves problems, communicates clearly, and understands the financial impact of every action.

What success looks like:

• Fast, professional responses

• Accurate documentation & tagging

• Reduced refunds and chargebacks

• High-quality customer experience

Compensation:

basic salary + performance-based bonus

Long-term role with growth opportunities

If you’re detail-oriented, operationally sharp, and ready to take responsibility in a high-performance environment, we’d like to hear from you.