Company Description

LOGISTICS CLOUD, based in Morocco, specializes in providing freight forwarding, national and international freight solutions tailored to industrial, automotive, and commercial supply chains. Offering services such as freight forwarding, road transport, express deliveries, and port and customs operations, the company is dedicated to precision and timely delivery. With extensive experience supporting major industrial operations, LOGISTICS CLOUD emphasizes operational excellence, safety, and customer satisfaction. The company focuses on building long-term partnerships through transparency, responsiveness, and efficient logistics solutions.

Role Description

This is a full-time, on-site role based in Kenitra for a Customer Service & Track-and-Trace Agent. The agent will provide high-quality customer support by addressing client inquiries, tracking the status of shipments, and maintaining strong communication with stakeholders. Responsibilities include ensuring customer satisfaction, resolving service-related issues, maintaining accurate records, and handling phone and email inquiries promptly and professionally.

Qualifications

* Proficiency in Customer Service and Customer Support practices
* Understanding of Customer Satisfaction and Customer Experience principles
* Strong Phone Etiquette and professional communication skills
* Ability to multitask, prioritize, and manage time efficiently
* Problem-solving skills and attention to detail
* Proficiency in using customer relationship management (CRM) tools and other relevant software
* Bachelor's degree in Business Administration, Communications, or a related field is preferred
* Fluency in Arabic and French, English is a plus
* Experience in logistics, freight, or supply chain industries is advantageous