Customer Service Specialist

About the job

At Ecolab, we believe that clean water, safe food, abundant energy, and healthy environments are fundamental to the success of businesses and the well-being of people everywhere. With operations in over 170 countries, we deliver comprehensive solutions to customers in a wide range of industries, including food and beverage, healthcare, hospitality, manufacturing, and more. Our innovative technologies and sustainable practices are making a real difference in conserving resources, protecting lives, and improving the quality of life for millions around the globe.

Ecolab is seeking a diligent and detail-oriented individual to join our team as a Customer Service Representative. The ideal candidate will be responsible for efficiently managing customer orders, ensuring timely communication with internal teams and external customers, and maintaining accurate records of transactions.

What’s in it For You:

* The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy, and healthy environments
* The ability to make an impact and shape your career with a company that is passionate about growth
* The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

What You Will Do:

* Register orders on the system accurately and in a timely manner.
* Communicate with the credit team to release blocked accounts and resolve any issues.
* Dispatch orders from the system, ensuring accuracy and timeliness.
* Liaise with the sales team to communicate the availability of products as per customer purchase orders.
* Coordinate with the warehouse to fulfill orders with appropriate batches.
* Collaborate with the transportation team to align delivery schedules and logistics.
* Track actions on open orders and update their status regularly for effective order management.
* File documents efficiently to maintain organized records.
* Provide timely updates to both internal and external customers regarding order delivery status.
* Create credit notes as needed for order adjustments or refunds.
* Monitor the invoice submission process and ensure timely completion.
* Generate reports related to customer service tasks, including open orders, sales, and stock levels, to support decision-making and performance evaluation.
* Prepare and update the daily shipment report to ensure timely and accurate communication with the sales team regarding deliveries.
* Compile and analyze monthly DIFOT data to track delivery performance, identify trends, and support supply chain improvements.

Requirements:

* Bachelor's degree or equivalent work experience in a related field.
* 3 to 5 years of experience in customer service or a similar role.
* Excellent communication skills, both verbal and written.
* Strong organizational and multitasking abilities.
* Proficiency in using computer systems and software, especially MS Office and Sage

Location:

The job is located in Casablanca.

Join our dynamic team and contribute to delivering exceptional customer service experiences. If you are passionate about customer satisfaction and thrive in a collaborative environment, we encourage you to apply!