As a Customer Service Representative, you will serve as a key point of contact for both guests and property owners. Your main responsibility will be to resolve issues in a timely, professional, and empathetic manner, helping us maintain strong relationships and high satisfaction levels. You’ll also support the team with general administrative tasks and assist in the smooth day-to-day operations of our property management office.
Key Responsibilities:
* Respond to and resolve guest and owner inquiries via phone, email, and messaging platforms
* Manage incoming calls using RingCentral, ensuring a prompt and professional response every time
* Provide support during guest stays by troubleshooting and escalating issues as needed
* Communicate with property owners regarding updates, concerns, or service needs
* Assist with various administrative projects as assigned by management
* Maintain accurate records of guest and owner interactions in company systems
* Collaborate with internal departments to ensure smooth guest and owner experiences
* Learn and effectively use our Streamline PMS and Owner Acquisition CRM (training provided)
Requirements:
* Proven experience in a customer service or call center role, preferably in hospitality or property management
* Confident handling a high volume of calls and resolving issues with professionalism and empathy
* Experience using RingCentral or similar VoIP phone systems
* Strong verbal and written communication skills
* Comfortable working independently and managing multiple tasks
* Tech-savvy and eager to learn new software systems (Streamline and CRM training provided)
* Detail-oriented with strong organizational skills
* Positive attitude and a team-oriented mindset
Preferred Qualifications:
* Experience in short-term rental or vacation rental management
* Familiarity with property management software (especially Streamline)
* Bilingual abilities are a plus
Annuel based
Morocco
Morocco
