Customer Service Representative

Company Description

The Obroi Group of Hotel is a reputable hospitality company headquartered in Ahmedabad, Gujarat, India, at 103 Abhijeet1 Mithakali Six Road. With a commitment to excellence, the group focuses on delivering exceptional guest experiences. Known for its high standards of service and hospitality, the Obroi Group of Hotel aims to create memorable stays for all its guests. The organization fosters a service-driven culture, providing opportunities for career growth and professional development.

Role Description

This is a full-time on-site role for a Customer Service Representative in Marrakesh. The Customer Service Representative will be responsible for handling guest inquiries, providing outstanding customer support, ensuring customer satisfaction, and addressing any concerns or issues. Day-to-day tasks include assisting guests with reservations, delivering exceptional service experiences, and effectively resolving guest concerns with professionalism and courtesy. The position requires maintaining a positive and welcoming atmosphere in line with the company's commitment to hospitality excellence.

Qualifications

* Experience and skills in Customer Service, Customer Support, and Customer Satisfaction
* Ability to deliver excellent Customer Experience while ensuring high levels of Customer Satisfaction
* Strong communication and interpersonal skills to engage and help customers effectively
* Problem-solving skills and a proactive approach to handling guest concerns
* Ability to work in an on-site environment in Marrakesh, maintaining professionalism and teamwork
* Prior experience in the hospitality industry is a plus
* Fluency in English and knowledge of additional languages is advantageous