Customer Service Representative

About Us: 

At 1 Clean Air, we are committed to providing exceptional air duct and dryer vent cleaning services while delivering an excellent customer experience. Our team values professionalism, reliability, and strong communication with our customers.

Position Overview:

We are looking for a bilingual Customer Service Representative to join our team. The ideal candidate will be fluent in both English and French, with excellent communication skills and a passion for helping customers. You will be the first point of contact for our clients, ensuring a smooth and professional experience.

Key Responsibilities:

* Answer inbound calls, emails, and messages in both English and French.
* Assist customers with booking services, rescheduling, and general inquiries.
* Provide clear and accurate information about our services and pricing.
* Coordinate with the operations team to ensure smooth scheduling.
* Handle customer concerns or complaints with professionalism and empathy.
* Maintain detailed records of customer interactions in our CRM system.
* Support other administrative tasks as needed.

Qualifications:

* Bilingual – Fluent in English and French (oral and written).
* Previous experience in customer service, call center, or administrative support is preferred.
* Excellent communication and active listening skills.
* Strong organizational skills and attention to detail.
* Comfortable working independently in a remote environment.
* Basic computer skills and familiarity with CRM systems is a plus.

What We Offer:

* Remote, flexible work environment.
* Competitive compensation.
* Opportunity to work with a growing company focused on quality and customer satisfaction.
* Supportive team environment.