Job description:

Job Responsibilities 
* Respond promptly to customer inquiries via multiple channels.
* Resolve issues efficiently, escalate when necessary.
* Ensure compliance with consumer protection laws.

* Assist with shipments, changes, and returns.

* Collect feedback to improve services.
* Keep accurate records of interactions
* Collaborate with commercial, operations, and logistics teams.
* Participate in training to enhance skills.
* Meet performance targets (response time, resolution rate, satisfaction).
* Contribute to process improvements.

Job Requirements - Experience and Education

* Bachelor’s degree in Business, Communications, or related field (preferred).
* 1–2 years of customer service experience.
* Knowledge of consumer protection regulations.
* Proficiency in Microsoft Office Suite.

Leadership Behaviors Building Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus