Customer Quality Supervisor

Job Description

Join us in driving connectivity forward!

At One Mobility Group, we bridge worlds—combining nearly a century of German automotive engineering precision with the innovation power of the globe's largest electronics and ICT manufacturer. This unique positioning makes us the strategic partner for end-to-end mobility solutions—from initial concept design to large-scale manufacturing. Our comprehensive portfolio spans the full spectrum of electrified mobility, including power distribution systems, high- and low-voltage modules, safety components, and advanced charging solutions. We specialize in integration expertise that seamlessly connects data, power, and sensing – redefining what’s possible in intelligent, connected mobility.

At One Mobility, you will join a vibrant international team of 10,500 people, working together in 17 countries across Europe, Asia, North America, the Middle East, and Africa. Step into a culture where inclusivity is the foundation, where your ideas are trusted and supported, your passions are nurtured, and the spirit of collaboration is encouraged.

We move fast, think differently, and empower our people to deliver breakthrough solutions.

We are looking for

Customer Quality Supervisor

at one of our locations in One Mobility Morocco - in Tangier, Morocco

Your tasks:

Take the next step in your career with us in a global innovative environment:

Processing of customer complaints and alerts:

* Analyze the Claims /Alerts of customer.
* Ensure response to complaints within the allotted time.
* Ensure the weekly update of extern QRM.
* Participate in internal audit.
* Customer requirements and satisfaction.
* Ensure compliance with customer requirements internally.
* Listen to customer.

Audits and visits:

* Perform internal audits for your project.
* Ensure the smooth running and preparation of audits & customer visits.
* Share audit & visit reports with the team and ensure continuous improvement of actions.

Product and equipment validation:

* Supervise the performance of audits produced by sampling.
* Support and control the validation of equipment.
* Systematically monitor and analyze faults using the file (Failure statistical errors).

Management of deviations and sorting operations:

* Validate internal and external exemptions.
* Ensure the follow up on exemptions.
* Check and validate sorting reports.

Manage the team:

* Ensure good communication with the team.
* Involve the team in the objectives of the service.
* Organize daily interpersonal meetings.
* Ensure the respect and application of EHS / 5S / QMS rules within his work area.

Job Requirements

* Bac+4 (A double course, technical supplemented by a specialization in quality is desirable)
* Knowledge of the concepts, tools and methods of quality management
* Control of guidelines, procedures (internal, external) and client specifications.
* 5 years’ experience in the automotive wiring
* Bilingual: French /English

Our offer:

* Attractive salary package
* Flexible working hours
* Mobile working
* Corporate benefits program with many attractive offers
* Globally operating group of companies
* Flat hierarchies and short decision-making processes
* Independent and autonomous work

Are you interested?

We are looking forward to receive your application. If you have any questions in the meantime do not hesitate to contact us. Please apply online in English and use our web portal at onemobility.recruitee.com.

One Mobility group

Tanger Automotive City, Province Fahs Anjra Tanger – Maroc