We are a major operator in the digital and media space, serving millions of customers across French and English-speaking markets. We deliver world-class customer experiences across streaming, digital content, and media services.

We are looking for a Customer Care Specialist who thrives in an international environment and genuinely loves helping people.

What you'll do

— Handle customer interactions via multiple channels in both French and English, with clarity and empathy

— Troubleshoot issues related to subscriptions, billing, content access, and account management

— Own each case from first contact through to resolution

— Log interactions in our CRM and maintain quality standards

— Escalate complex cases to the right teams while keeping the customer informed

— Share recurring customer pain points to help improve our overall service

Who you are

— Fully bilingual French / English — written and spoken.

— Customer-obsessed: calm under pressure, solution-focused, a great listener

— Digitally savvy and comfortable with streaming and media platforms

— 1+ year of experience in customer support or a client-facing role

— Organised, autonomous, and reliable

What we offer

— Competitive salary with performance bonuses

— Full training on our platforms, tools, and markets

— Real career growth in a company that promotes from within

— Modern offices in one of Morocco's most dynamic business cities

📩 Interested? Send your CV via LinkedIn or DM us directly. We respond to every application.

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