About Us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About Business Assurance

We help companies ensure compliance, build high-performing management systems, and meet competence needs within a wide range of industries. DNV helps companies understand Working with us, you can be involved in technically challenging and innovative projects worldwide demanding a broad variety of expertise. Our strong focus on research and innovation opens an array of opportunities, and allows you to engage in projects which develop next generation solutions. and manage their risk picture through our management system certification and training portfolios.

About The Role

We are searching for a highly motivated and detail-oriented Customer Care & Planning Officer to join our growing team in Morocco. The ideal candidate will play a pivotal role in enhancing customer satisfaction and ensuring the seamless execution of planning activities. This role requires a commitment to outstanding service, a passion for problem-solving, and the ability to coordinate effectively across departments.

Key Responsibilities

* Act as the primary point of contact for customers via phone, email, and the Customer Portal, managing inquiries and complaints in a timely and professional manner.
* Plan, schedule, and confirm audit activities with clients and auditors, ensuring compliance with applicable standards, procedures, and customer requirements.
* Maintain proactive communication with local auditors to confirm availability, align on audit plans, and resolve scheduling constraints.
* Manage scheduling, portfolio oversight, and advanced planning; coordinate with logistics, sales, and technical teams to support on-time delivery.
* Support the management of offers and renewal contracts, including associated customer care activities and internal process coordination.
* Monitor service metrics and customer feedback, prepare regular reporting, and contribute to continuous improvements in customer care and planning processes.
* Support invoicing activities by validating the accuracy of delivered services (e.g., audit days, scope, and chargeable items) and ensuring timely submission of required information.
* Provide planning support to project managers on complex engagements, as required based on experience and assignment.
* Maintain up-to-date knowledge of services, policies, and best practices to ensure accurate guidance to customers and internal stakeholders.

What we offer

* Flexible work arrangements for better work-life balance
* Generous Paid Leaves (Public Holidays, Annual Leave, Sick Leave, Compassionate Leave, Maternity, Paternity Leave, Hajj Leave, Unpaid Leave)
* Medical benefits (Health Checks)
* Pension and Insurance Policies (Medical Insurance, Group Accident Insurance, Group Term Life Insurance, pension)

*Benefits may vary based on position, tenure/contract/grade level*

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

About You

* Minimum of 2 years’ experience in planning, project coordination, and/or logistics coordination.
* Secondary school graduate or higher.
* Strong ability to prioritize tasks and manage multiple activities simultaneously.
* Fluent in both French and English, with strong written and verbal communication skills.
* Experience working with complex CRM platforms; Oracle experience is an advantage.
* Proficient in MS Office applications.
* Secondary school graduate or higher.

We value initiative, a strong sense of responsibility, and a positive, solutions-focused attitude.

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.