CRM Product Owner

Position

CRM Product Owner

Job Description

About US:

At Arrow Electronics, we are a global provider of technology solutions, helping customers shape the tangible future. With innovation at the core of everything we do, our collaborative and forward-thinking teams are transforming the way business gets done in today’s digital world. Join us and be part of a company that is driving change across industries—from commercial to cloud and everywhere in between.

As part of our company´s growth, ARROW Morocco is strengthening its teams and is looking for a CRM Product Owner.

Key Responsibilities

* Define and manage the CRM product roadmap, aligning it with business goals, commercial strategy, and user needs.
* Serve as the primary liaison between business stakeholders, end users, and technical delivery teams, translating high-level requirements into user stories and actionable features.
* Own the product backlog; prioritize features and enhancements based on business value, technical feasibility, and impact.
* Lead and participate in Agile ceremonies (backlog grooming, sprint planning, demos, retrospectives) and ensure clear acceptance criteria for each deliverable.
* Collaborate with Sales, Marketing, Customer Service, and IT to gather feedback, analyze pain points, and drive continuous CRM improvements.
* Maintain awareness of Salesforce platform capabilities, upcoming releases, and industry best practices.
* Ensure data integrity, compliance, and security standards are upheld within the CRM ecosystem.
* Monitor and report on CRM adoption, KPIs, and business outcomes.
* Champion user training, change management, and communication to ensure successful rollout and adoption of features.

What is in it For You?

* Full Permanent contract,
* Social advantage: CNSS, CIMR, Health insurance.
* Very good working atmosphere in a team of passionate collaborators.
* Work culture where you can make an impact.
* Dynamic environment with a friendly work atmosphere.
* Interesting career development opportunities in a quickly growing environment.
* Working within an international organization, recognized worldwide in its sector.

Location:

MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type

Full time

Job Category

Information Technology