Credit Control Manager

Who we are:💡

Onclusive is a world leader in media intelligence technology and services dedicated to supporting PR, Communication and Marketing professionals. We deliver leading-edge innovation, human expertise, and unmatched media reach in a suite of media management, monitoring and analysis solutions that support every stage of the communications cycle. Our unified platform and services enable our customers to make fast, accurate, data-driven decisions about their communications and marketing strategies, allowing them to prove and improve their value.

With offices in major cities including London, New York, Paris, Grenoble, Singapore, Italy, Rabat, Madrid, Amsterdam, Mumbai and more, Onclusive serves a diverse clientele worldwide.

Job Title: Head of Credit Control.

Function: Finance.

Location: Morocco - Rabat.

About the role: 🌟

We are looking for a dynamic and hands-on leader to manage and scale our global credit

control function across multiple regions. You will oversee a team of 4 regional credit controllers

and take ownership of our subscription-based collections strategy, helping optimize cash

flow and reduce risk in a fast-paced, international software environment. This is a strategic

role with real impact—ideal for someone who thrives at the intersection of finance

operations, technology, and customer collaboration. Reporting to the Head of Financial Controls, you will play a key role in supporting the growth of our leading B2B SaaS platform.

What are we looking for: 🤔

We are seeking an experienced and proactive Head of Credit Control to lead and

coordinate our global credit control function in a fast-paced, subscription-based SaaS

environment. This role is key to ensuring timely and accurate collection of recurring

revenues while minimizing credit risk. The ideal candidate brings a strong understanding of

software/SaaS invoicing cycles, customer success dynamics, and global payment behaviors,

along with a hands-on leadership approach to managing regional teams.

Key Responsibilities:

* Team Leadership: Lead, support, and develop a team of four regional Credit Controllers located in Morocco, London, and Spain. Foster a performance-driven and customer-focused culture.
* SaaS Collections Strategy: Define and implement a scalable credit collection strategy tailored to recurring invoicing models and subscription billing cycles (monthly, quarterly, annually).
* Cash Collection & DSO Management: Drive the achievement of cash collection targets and reduction of DSO through proactive monitoring, outreach, and customer engagement strategies.
* Customer Segmentation: Customize collection strategies based on customer profile (SMB, Mid-Market, Enterprise) and payment behavior.
* Automation & Tools: Work closely with finance systems and RevOps teams to optimize ERP, CRM, and billing tools (e.g., Microsoft Business Central, Salesforce, NetSuite, Hubspot) to streamline dunning, reminders, and reconciliation.
* Dispute Resolution: Coordinate with Customer Success, Sales, and Billing teams to resolve invoice disputes quickly and accurately.
* Risk Management: Oversee credit checks for new customers, set and review credit limits, and ensure proactive risk mitigation.
* Reporting & Forecasting: Produce accurate forecasts of cash collections, aged debt, and credit exposure. Regularly report KPIs to senior leadership.
* Cross-functional Collaboration: Act as the main point of contact for regional finance, sales, and legal teams on all matters related to accounts receivable and credit terms.
* Process Improvement: Drive continuous improvement initiatives to scale credit control in line with global growth and SaaS ARR targets.

Key Performance Indicators (KPIs):

* Reduction in aged debt.
* Improvement in debtor days.
* % of on-time payments.
* Collection success rate.
* Customer satisfaction (related to credit control processes).
* Team performance metrics.

What do you bring: ✅

* A Degree in finance, accounting, business, or a related field. CICM/CPA qualification is a plus.
* Complete professional fluency in English and French. Proficiency in Spanish is a distinct advantage.
* 7 years+ of experience in credit control or accounts receivable, with 3+ years leading teams, ideally in a SaaS or recurring revenue environment.
* Strong understanding of subscription-based billing models, renewal cycles, and ARR/MRR dynamics.
* Familiarity with modern finance and billing systems used in SaaS (e.g., Chargebee, Zuora, NetSuite, Salesforce).
* Demonstrated experience reducing DSO and improving collection efficiency at scale.
* Excellent stakeholder management skills across finance, legal, sales, and customer success.
* Analytical mindset with strong Excel and reporting capabilities.
* Experience working in an international, cross-functional, and remote setup.
* Willingness to travel occasionally (up to 10–15%).

Skills and Competencies:

* Strong leadership and team management skills.
* Excellent communication and negotiation abilities.
* Analytical and problem-solving skills.
* High attention to detail and organizational ability.
* Proficient in Microsoft Excel and financial reporting tools.
* Ability to work under pressure and meet tight deadlines.

What do we offer? 😎

We offer a fantastic opportunity to participate in the development of a revolutionary company open to what's trending in all industries worldwide, as well as:

* An incredible work environment – fun, casual, high energy.
* Rapidly developing business, you will be a key part of the expansion 🚀
* Access to tailor-made training with Onclusive Academy & Coursera, as well as through your manager and colleagues.
* Supplementary health insurance coverage.
* Retirement plan.
* Offices in the heart of Rabat close to all commodities📍
* Up to three days of "Work From Home" per week.

Onclusive seeks to attract top talent and proudly stands as an equal opportunity employer. We value diversity and are dedicated to cultivating an inclusive environment for all our employees.