Country Manager, Risk, Operations & Quality - €60,000.00 - €65,000 / year - Morocco

Position: Country Manager, Risk, Operations & Quality

Package: €60,000.00 - €65,000 / year

Location: Morocco

My client, a global alliance of quality management specialists in specific product categories that enables customers to meet their compliance goals, while managing risk and identifying disruption for growth are looking for an experienced Country Manager, Risk, Operations & Quality

Their experts continually work to raise global standards of quality through technological advancement efforts and placing the end users at the heart of everything they do.

They pride ourselves on providing bespoke solutions to their clients, empowering them to thrive in their respective markets.

They're looking for people who are Customer Centered & Innovative who Act with Integrity, a strong sense of Teamwork and a Will to Win in the marketplace.

Key Responsibilities:

P&L management:

Maintain net contribution at target level

Control on costs (direct, indirect)

Controle and improve profitability

Optimize production costs through structural changes and automation

Pursue implementation of systems to increase productivity

Save costs in non-efficient areas to maximize / enable better profile in other areas

Optimize and secure middle management

Operations management:

Maximize utilization ratio

Enable better planning through:

• anticipation

• further training and guidance to teams

• automation of scheduling

Maximize efficiencies on inspections and audits

Centralized management of contract and due diligence

Bring field teams to the next level of expertise through training and qualification program

Empowerment of middle management

Training to reach better level of deliverables and contribution

Empower operations management to be involved in customers meetings and reviews with sales and KAM

Performance of field and back-office teams (Customers’ satisfaction + claims & complains):

Improve overall customer satisfaction by reducing claims and complains

Keep claims ratio below 0.2%.

Ensure proper start with new big customers in coordination with sales and KAM -> kick off meetings / training / SOP validations

Expertise development:

Bring QC to inspectors to QA to QE

Work with technical team to build the learning journey and qualification

Develop expertise on main categories aligning to sales strategies and lab strategies

Implement expert technical audit team

Contribution to business growth:

Solutions to support sourcing and suppliers’ management

Provide support on creating more added value solutions

Develop expert technical audit

Reinforce fast to market audit and solutions

New solutions / services based on customers’ challenges + knowledge on the field

Qualifications:

* Fluent in English with French language capability highly preferred.
* Proven experience in a quality inspection leadership role within an international context.
* Strong knowledge of inspection and audit practices, with a focus on customer service and P&L management.
* Expertise in the softline industries, including an understanding of global market trends and customer expectations.
* Excellent communication and interpersonal skills, capable of building and sustaining strong client relationships globally.
* Demonstrated leadership skills with a track record of motivating and guiding regional teams towards shared goals.
* Bachelor's degree in a relevant field; an advanced degree or international experience is highly preferred.