Community Manager - B2B SaaS

About Us💡

Onclusive is a world leader in media intelligence technology and services dedicated to supporting PR, Communications and Marketing professionals. We deliver leading-edge innovation, human expertise, and unmatched media reach in a suite of media management, monitoring and analysis solutions that support every stage of the communications cycle. Our unified platform and services enable our customers to make fast, accurate, data-driven decisions about their communications and marketing strategies, allowing them to prove and improve their value.

About the Role 🤔

We are seeking a dynamic Community Manager to build, engage, and grow our online communities across multiple platforms. This role is essential in fostering meaningful relationships with our customers, prospects, and industry professionals while protecting and enhancing our brand reputation across digital touchpoints. The role holder will be a strong writer and communicator, passionate about engaging audiences while also exercising empathy and professionalism when addressing criticism — ensuring that every interaction, even in response to negative feedback, reinforces trust, respect, and our brand’s values.

Your responsibilities:

Social Media & Community Management

* Manage Onclusive social media channels - including daily engagement across the likes of LinkedIn, Reddit, X, Instagram and TikTok
* Monitor brand mentions, industry conversations, and trending topics to identify engagement opportunities
* Develop platform-specific content strategies
* Build and nurture relationships with industry influencers, thought leaders, and potential customers

Reputation Management

* Monitor and respond to reviews and feedback on Glassdoor, G2, Capterra, and other review platforms
* Develop strategies to encourage positive reviews and address negative feedback professionally
* Collaborate with HR and leadership teams to address employer brand concerns raised on professional platforms
* Track and report on reputation metrics and sentiment analysis

Content Creation

* Develop engaging content including posts, responses, multimedia assets and blogs to engage our target audience of PR, Communications and Marketing professionals
* Maintain brand voice and messaging consistency across all social media and additional third party platforms
* Educate the marketing team on social media best practice and guidelines
* Create community guidelines and best practices for external engagement
* Collaborate with marketing, product, and customer success teams to align community initiatives with broader marketing activities and business goals

Analytics & Reporting

* Track performance metrics including engagement rates, community growth, sentiment, and lead generation
* Provide regular reports on community health, brand perception, and competitive insights
* Use data to optimize community strategies and demonstrate ROI

Who you are:

* You have a Bachelor/Master degree in Marketing, Communications, Public Relations, or related field
* You have 1-3 years of experience in community management, social media, or digital marketing, preferably in B2B SaaS
* Complete fluency in English and is required; proficiency in another language is a plus,
* Proven track record of growing and engaging online communities
* Ability to handle sensitive situations with diplomacy, professionalism and a ‘can do’ attitude
* Experience with social media management tools (Hootsuite, Buffer, Sprout Social, etc.)
* Experience with review platforms (G2, Glassdoor, etc.)
* Knowledge of SaaS industry trends, terminology, and customer journey
* Basic understanding of SEO and content marketing principles
* Ability to craft compelling, professional responses that reflect brand values
* Strong relationship builder and team player

What we offer😎

We are a global fast growing company which offers a variety of opportunities for you to develop your skill set and career. In exchange for your contribution, we can offer you:

* An incredible work environment – fun, casual, high energy.
* Rapidly developing business, you will be a key part of the expansion 🚀
* Access to tailor-made training with Onclusive Academy & Coursera, as well as through your manager and colleagues.
* Supplementary health insurance coverage.
* Retirement plan.
* Offices in the heart of Rabat close to all commodities📍
* Up to three days of "Work From Home" per week.
* Competitive salary and benefits
* Hybrid working in a team that is passionate about the work we deliver and supporting the development of those that we work with
* A company focus on wellbeing and work life balance including initiatives such as flexible working and mental health support

We want the best talent available, regardless of race, religion, gender, gender reassignment, sexual orientation, marital status, pregnancy, disability or age.