Role Overview

The Client Campaign Manager serves as the primary point of accountability for assigned client compliance data collection programs, translating customer requirements into structured supplier outreach campaigns that drive timely, complete, and high-quality data collection outcomes. This role owns the campaign lifecycle end-to-end, including campaign planning, execution, supplier engagement, escalation management, client communication, and performance reporting. Working closely with Supplier Relations, Data Operations, and Commercial teams, the Client Campaign Manager builds trusted client relationships while ensuring campaign objectives, supplier response targets, and customer deadlines are achieved. Success in this role requires exceptional organization, professionalism, attention to detail, and the ability to navigate ambiguity while balancing multiple priorities in a fast-paced, customer-focused environment. Within the first 12 months, the successful candidate will consistently achieve supplier resolve rate targets, proactively manage supplier escalations before deadlines are impacted, improve campaign performance outcomes, and establish themselves as a trusted advisor for assigned client programs.

Responsibilities

• Translate client requirements, regulatory obligations, materials in scope, and due dates into comprehensive campaign execution plans — including supplier prioritization, campaign sequencing, outreach strategies, and survey template selection.

• Configure, launch, and manage supplier data collection campaigns within the SC Campaigns (Appian) platform, including supplier assignments, workflow configuration, notification management, and campaign governance activities.

• Establish realistic campaign timelines, milestones, and performance targets while balancing customer expectations, supplier responsiveness, and operational capacity.

• Monitor campaign performance using dashboards and reporting tools, proactively tracking supplier resolve rates, due date adherence, escalation activity, campaign completion metrics, and supplier engagement trends.

• Drive supplier participation through proactive outreach, relationship management, issue resolution, and escalation strategies designed to improve supplier responsiveness and campaign effectiveness.

• Own the escalation process for non-responsive or at-risk suppliers, applying appropriate escalation strategies and engaging internal stakeholders and client partners when intervention is required.

• Identify campaign risks before customer deadlines are impacted and implement corrective actions to improve supplier response rates, reduce escalation aging, and maintain delivery commitments.

• Serve as the primary client contact for assigned accounts, providing regular status updates, campaign performance reporting, escalation summaries, recommendations, and guidance regarding data collection feasibility, timelines, and trade-offs.

• Partner closely with Supplier Relations teams to coordinate obtainment activities and support suppliers throughout the campaign lifecycle.

• Collaborate with Data Operations teams to ensure supplier submissions are processed efficiently and meet quality, plausibility, and compliance standards.

• Capture evolving client requirements and coordinate campaign revisions, new campaign requests, and continuous improvement opportunities that enhance customer outcomes and operational effectiveness.

• Demonstrate a customer-focused mindset, clear communication, strong ownership, operational excellence, and collaborative partnership with clients, suppliers, and internal stakeholders.

• This position requires the ability to work at a computer for extended periods of time and occasionally attend in-person meetings or events.

• Other duties as assigned.

Qualifications

Required

• 3+ years of experience in client-facing account management, program management, supplier management, supply chain operations, compliance operations, data collection services, or a related field.

• Demonstrated experience managing multiple client initiatives, projects, or campaigns simultaneously while maintaining a high degree of accuracy and attention to detail.

• Experience serving as a primary point of contact for customers, including managing expectations, communicating risks, and providing solution-oriented recommendations.

• Strong organizational, analytical, and problem-solving skills with the ability to interpret performance metrics, prioritize competing demands, and drive outcomes.

• Exceptional written and verbal communication skills with the ability to communicate effectively across clients, suppliers, and internal stakeholders.

• Demonstrated ability to build trusted relationships and collaborate effectively across cross-functional teams.

• Proven ability to take ownership, achieve results, and proactively address challenges before they impact customer outcomes.

• Ability to navigate ambiguity, adapt to changing priorities, and make sound, data-informed decisions in a dynamic environment.

• Commitment to operational excellence, continuous improvement, customer satisfaction, and delivering a high-quality customer experience.

• Bachelor's degree or equivalent combination of education, experience, and demonstrated capability.

Preferred

• Experience supporting supply chain data collection, supplier compliance programs, or regulatory compliance operations.

• Familiarity with product and material compliance data, including Safety Data Sheets (SDS), supplier declarations, or related compliance documentation.

• Experience working with supplier engagement, obtainment, or survey-based data collection programs.

• Experience using Appian, ComPLI, workflow management platforms, CRM systems, or similar operational tools.

• Experience supporting global supplier networks and multinational client programs.

• Demonstrated ability to quickly learn unique client requirements and tailor campaign strategies to meet customer objectives.

• Experience working in highly customer-focused service environments with responsibility for client satisfaction, retention, and long-term relationship management.

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