Company Description A2s one is a growing organization focused on delivering reliable, high-quality customer support services. The company values clear communication, professionalism, and a positive customer experience in every interaction. Team members are encouraged to collaborate, learn, and develop their skills in a supportive work environment. A2s one is committed to fair, inclusive employment practices and offers opportunities for growth and advancement within the company.

Role Description The Call Agent role at A2s one is a full-time, on-site position based in Kenitra. In this role, the Call Agent will handle inbound and outbound calls, respond to customer inquiries, and provide accurate information about products and services. The Call Agent will document call details, update customer records, and follow established procedures to resolve issues or escalate cases when necessary. Day-to-day tasks include adhering to call center performance standards, maintaining professional communication, and contributing to a respectful, team-oriented work environment. The role may also involve working with basic computer systems, participating in training, and supporting continuous improvement initiatives.

Qualifications

• Strong verbal communication skills and the ability to interact clearly and professionally with diverse customers.

• Basic computer proficiency, including the ability to use call center software, email, and data entry tools.

• Ability to manage time effectively, handle multiple calls or tasks, and follow structured procedures.

• Problem-solving skills and the capacity to remain calm and courteous under pressure.

• Prior experience in customer service, call centers, or related roles is an advantage but not required.

• Willingness to work on-site in Kenitra on a full-time schedule, including possible shifts, evenings, or weekends as needed.

• Professional attitude, reliability, and readiness to learn through ongoing training.

• Proficiency in relevant languages used for customer communication (for example, French and/or English) is beneficial.