Join TELUS Digital as a Bilingual Customer Service Representative in Casablanca, where we are looking for dynamic individuals to enhance our customer relations.
As part of our team, you will be involved in B2B and B2C projects focused on customer retention, service quality, and commercial performance.
We operate in an international environment that prioritizes performance, quality service, and talent development.
- Key Responsibilities:
- Manage customer interactions in a bilingual environment (French and English).
- Engage in B2B and B2C projects related to customer retention and loyalty.
- Provide quality support throughout the customer journey.
- Identify customer needs and offer tailored solutions.
- Contribute to customer satisfaction, loyalty, and retention.
- Meet operational and commercial objectives set by the company.
- Leverage commercial opportunities while adhering to quality standards.
- Maintain a professional, smooth, and solution-oriented customer relationship.
- Follow internal procedures and performance standards for each project.
- Work in a structured environment that promotes service quality, responsiveness, and results.
- Profile Requirements:
- Excellent command of French (B2 level).
- Excellent command of English (B2 level).
- Proven experience in customer service or retention.
- Strong interpersonal skills and a keen sense of listening.
- Developed commercial acumen.
- Results-oriented and able to thrive in a performance-driven environment.
- Experience in B2B and B2C is a plus.
- Ability to interact professionally in diverse and demanding exchanges.
- Quickly integrate into a structured and dynamic team.
TELUS Digital offers an attractive work environment with conditions suited for profiles looking to grow in an international company focused on performance and talent development.
Contract Type: CDI
Benefits: Attractive loyalty bonuses, commercial rebound bonuses, NSS + AMO + SANLAM insurance, transportation provided, on-site gym.
These opportunities are aimed at candidates wishing to join a company that values service quality, team commitment, and customer satisfaction in a structured and stimulating professional environment.
