At TELUS Digital, we’re transforming how millions of Canadians connect to what matters most. We’re a tight-knit, innovative team working at the intersection of technology and customer experience. Our digital team empowers customers through simple, intuitive, and intelligent digital experiences — and we’re growing.
As a Bilingual Customer Service Representative, you’ll be the first point of contact for our valued customers across Canada. Your role will involve handling inquiries, resolving issues, and delivering outstanding support in both English and French, ensuring every interaction reflects our commitment to excellence.
Key Responsibilities:Respond to customer inquiries via phone, chat, or email in both English and FrenchProvide accurate information regarding TELUS products, services, billing, and technical supportTroubleshoot and resolve customer issues with empathy and efficiencyEnsure a high level of customer satisfaction by delivering exceptional serviceDocument customer interactions and escalate issues when necessaryCollaborate with internal teams to enhance the customer experience
What You Bring:Bilingual fluency in English and French (spoken and written) – mandatoryPrevious customer service or call center experience preferredStrong communication and interpersonal skillsTech-savvy and comfortable navigating digital tools and systemsAbility to multitask and stay organized in a fast-paced environmentA customer-first mindset and a passion for helping others
What We Offer:A dynamic, inclusive, and supportive remote work environmentCompetitive salary and performance-based incentivesComprehensive health benefitsOngoing training, learning, and development opportunitiesCareer growth within one of Canada’s top digital employers