Banking Application Support Analyst Engineer

SBS works with more than 1,500 banks, building societies and specialized finance providers across more than eighty countries worldwide. We help them to develop, deliver and operationalise their digital transformation strategies. We are a recognized software vendor providing Core Banking solutions to leading financial institutions worldwide.

As part of our strong growth in the Middle East and Africa region, we are strengthening the support center for the “Amplitude” software package (Core Banking System), a leading integrated banking solution on the market. Amplitude enables clients to meet digital and regulatory challenges and respond to customer expectations in a rapidly evolving sector.

The Amplitude support center provides product support services for a portfolio of over 200 international clients equipped with the Core Banking System Amplitude solution.

Job Description

Within a team of senior and junior Analyst Engineers, you will provide first-level support across all functional areas of the Amplitude software package. Your role will be to take charge of, diagnose, and resolve tickets submitted by our clients, or, when necessary, escalate them to level 2 with a complete and documented analysis.

Personalized onboarding: Upon your arrival, you will benefit from an individualized integration and training program, supervised by a mentor. You will discover our tools, methods, processes, as well as the technical and functional aspects of the software, to gradually develop your autonomy.

Main Responsibilities

* Analyze, diagnose, and resolve incidents reported by our clients using the knowledge base and documented procedures.
* Manage and monitor the client relationship throughout the request handling process.
* Contribute to industrialization and continuous improvement projects (automation, standardization, documentation, etc.).

This position is an excellent entry point for various career paths:

* Technical or functional expertise,
* Project management,
* Team leadership.

Qualifications

* Be rigorous and methodical in analyzing requests.
* Adopt a caring and client-oriented attitude.
* Be proactive in finding solutions.
* Maintain clear, concise, and respectful communication.

Languages: French / English