Application Specialist

Description De L'offre D'emploi

Joining Cnexia is choosing to be part of an ambitious project that values Innovation, promotes Continuous Learning and enables all tech champions to fulfill their creative dreams.

At Cnexia, we do more than support the clients of our world-class network and services. We develop innovative solutions and create original multiplatform media content. In fact, we’re revolutionizing how Canadians communicate on the web, interact with Mobile Apps or benefit from an AI-enhanced experience.

Proud of our status as a fully owned Moroccan subsidiary of the largest Canadian Telecom company, we have been ceaselessly growing our team since 2021. With over 1100 employees, mainly based in Fez, we have expanded in the northern region of the kingdom with our Brand-new state of the art site in Technopolis Rabat.

If you are ready for this challenge, we invite you to join a community that values bold ideas and professional growth all in an engaging multi-cultural world-class environment.

As an Application Specialist, your main responsibilities will be as follows:

* Perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform
* Manage Functions and Reportings with CCAIP.
* Managing and maintaining an organization's CCAIP infrastructure.
* Setting up and configuring cloud-based resources, monitoring and troubleshooting issues, managing access and security, and optimizing performance.
* Work with different teams and stakeholders to ensure that the CCAIP infrastructure | configuration meets the requirements of the organization.
* Maintaining networks, Security, and access control, as well as troubleshooting and resolving issues related to the GCP infrastructure.
* Work with development teams to integrate GCP services with existing systems and applications, and ensure that the GCP infrastructure is properly configured to meet compliance and regulatory requirements.

Compétences et expérience requises

Understanding of core CCAIP core features, functionality, reporting, and configuration.

Proven experience in managing a production environment at scale in a cloud environment

Experience in Conversational AI, telecommunications, networking, or contact centers.

Fast learner, passionate about using new technologies, and a people person;

Ability to participate in off-hours production incidents and provide solutions to critical issues that arise.

Orchestrate the integration of sophisticated telephony and digital chat systems, contributing to a stable communication infrastructure.