Account Manager

Company Description

PandoraBox is a digital communication agency that helps brands grow through strategy, creativity, and performance. Our team supports clients from concept to execution, from digital campaigns to social media management and content creation, with measurable impact and a results-driven mindset.

Role Description

We are looking for an Account Manager to act as the main link between our agency and clients. You will manage client portfolios, ensure satisfaction and retention, and coordinate internal teams to deliver quality digital projects on time and on budget. You will also identify new business opportunities and contribute to the agency’s growth.

Key Responsibilities

* Develop and manage relationships with existing clients
* Identify growth opportunities and propose upsell or cross-sell initiatives
* Coordinate digital campaigns with creative, media, and technical teams
* Supervise project timelines, deliverables, and budgets
* Track performance (KPI, ROI, reporting) and ensure continuous improvement
* Support the strategy and creative process with data and client insights

Qualifications

* 2+ years of experience in account management, digital marketing, or client services
* Strong communication and organizational skills
* Proven ability to manage multiple projects simultaneously
* Knowledge of Meta Business Manager, Google Ads, and project tools (ClickUp, Odoo, etc.)
* Fluent in French and Arabic, good command of English
* Bachelor’s degree in Marketing, Business, or Communication