Account Manager

A member of the specialized client-facing department focussed on delivering exceptional customer activation initiatives to high value client segments, ensuring they receive prompt, efficient and effective support, as well as retention of high value clients through a value-driven relationship-based approach. As a key front-line function within the company's growth strategy, Account Manager supports mass-retail customers by achieving desired outcomes by providing support and guidance on the client user journey.

Responsibilities

* Establish, develop and maintain business relationships with current and prospective customers to generate new business for Company’ products/services.
* Educate clients on Company’ platforms and websites, proactively offering new tools and features to clients.
* Participate in related industry & partners events and this will take in the form of expos, conventions, training and seminar sessions.
* Assist the clients to get the trading strategy advice from the strategic market analyst.
* Stay informed on the regulatory changes and trading news to keep the clients updated on the market conditions.
* Engage with the client following the sales process and practices defined for that opportunity.
* Provide top-notch customer service to high value client segments via inbound chats, cases and outbound calls, ensuring their needs are met in a timely and efficient manner
* Build and maintain relationships with clients, providing proactive support and identifying opportunities to keep our most profitable segments satisfied and engaged
* Monitor open cases, customer accounts and proactively identify potential issues, working with other departments to resolve them quickly and effectively

Qualifications

* Minimum 2 years of experience in client facing roles in financial industry / fintech / crypto.
* Excellent communication both verbal and written in French.
* Excellent convincing and influencing skills.
* Persistence and critical thinking skills.
* Strong in building and maintaining client relationship and motivated personality to achieve KPIs on a weekly / monthly / quarterly basis.