SPA Receptionist

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.

Key Responsibilities

Guest Engagement & Service Excellence

* Greet and welcome guests with warmth, confidence, and professionalism.
* Maintain a calm, luxurious atmosphere at the spa reception and retail area.
* Guide guests through their wellness journey with care and consistency.

Sales & Revenue Focus

* Proactively upsell treatments, enhancements, and retail products.
* Convert inquiries into confirmed bookings and drive revenue through effective guest engagement.
* Meet and exceed daily, weekly, and monthly sales and rebooking targets.

Rebooking & Relationship Building

* Encourage and secure rebooking of treatments during or after each visit.
* Develop strong guest relationships that support loyalty and repeat visits.
* Follow up with guests post-visit to ensure satisfaction and future engagement.

Administrative & Operational Support

* Handle spa bookings, confirmations, changes, and cancellations with precision.
* Ensure the reception area is always organized, presentable, and stocked with retail products.
* Collaborate closely with therapists, attendants, and management for seamless operations.
* Manage cash handling and POS transactions in line with company policy.